Healthcare operations

Keep referrals and operational handoffs moving.

When work gets stuck between your EHR, CRM, and intake team, 7DayBuild helps define the next action, connect approved systems, and make ownership visible. Start with one workflow and a clear measure of improvement.

Production work that involves patient information starts only after the data path, agreements, and access are approved.

Who this is for

Independent providers with recurring handoffs

Independent home health, mobile care, and specialty provider organizations. Roughly 10–100 staff. An existing operating system. An intake or coordination team managing recurring handoffs. An owner or operations leader who can approve a modest project.

First workflow

Referral or intake handoff

First useful release

An agreed work queue, an accountable owner, a next-action date, and exception escalation — in the systems you already use.

Measures

Time to first action. Age of incomplete items. Manual touches per referral.

Other fits

Same structure: referral-source follow-up (no patient-level data), employee onboarding checklists.

Boundaries

How healthcare work is bounded

  • We configure existing software first. A new app is not automatic.
  • Demonstrations use fictional records.
  • Administrative patient information can still be PHI. A status label or stripped name does not make data non-sensitive.
  • Before a PHI workflow goes live: vendors and subcontractors in the data path are named, required agreements including BAAs are confirmed, access is minimized and tested, logging and recovery are documented, and incident responsibility is assigned.
  • Diagnosis, treatment recommendations, automated coding, and claims submission are outside the standard sprint.

Fictional-data demo

Queue and exception flow

Realistic queue with fictional data — not an unvalidated claim about financial recovery.

ReferralOwnerStatusNext actionException
R-1042Intake — M. ReyesAssignedConfirm insurance fields
R-1038UnassignedBlockedAssign clinical liaisonMissing owner > 24h
R-1031Liaison — J. ParkIn progressSchedule intake visit
R-1029Intake — M. ReyesBlockedRe-request CRM updateDuplicate entry mismatch

Fictional records only. Measure after go-live: time to first action and age of incomplete items on this workflow.

Separate product

Upheld

Upheld is a revenue-integrity product with its own evidence, review, and support boundaries. It is not the 7DayBuild sprint. Do not treat chart scoring, denial-risk dollars, or CMS-readiness claims as the lead story for this service.

Visit getupheld.com →

Book an Intake Workflow Fit Call

Bring the workflow that stalls — not a patient list.

Book an Intake Workflow Fit Call

Or complete the written fit questions →